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Frequently asked questions

When will my letter arrive?

Letters are sent out on the 20th of each month. Delivery takes about 3 - 10 days depending on where you are in the world.

How do I cancel my subscription?

If you would like to cancel your subscription you just have to send an email to elise@palm.st with your name and address.

Can I sign up for the letters even if I am not in a relationship?

Yes! You can do many of the dates work just as well with friends or even as a solo date. Just keep in mind that all the content in the letter will be directed towards couples.

Do you ship to...?

Yes! We do ship pretty much worldwide with a few exceptions. We do not ship to the following countries: Haiti, Argentina, Brazil, Lebanon, North Korea, Yemen, Belarus, Russia, Ukraine, and any country in Africa.

How do I gift this to a friend?

Click the "One-Time purchase" under Gift a friend. Once you've completed the payment you'll receive an email with a printable PDF gift voucher featuring a unique redemption code within 24 hours. Send the digital PDF directly to the happy couple or print it out to hand-deliver in a card!